Essential Duties and Responsibilities:

Answers incoming customer calls or emails regarding billing issues, product problems, service questions, and general client concerns Maintaining a positive, empathetic and professional attitude toward clients Solving customer issues to ensure satisfied customers and communicate with customers about store policies Keeping records of interactions, transactions, comments, and complaints Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Ability to multitask and handle general administrative work as it relates to the team when needed Experience and Qualifications Ability to answer a high volume of telephone calls, emails, and in-person inquiries Must be able to project a professional demeanor and provide polite and courteous customer service Prioritize the support issues, escalate them quickly and efficiently, follow-up on the resolution and give the customer regular updates Must have a sense of urgency, efficiency, and ability to adapt and multi-task. Possess strong knowledge of all current company policies and procedures Flexibility and ability to adapt to change in the work environment Must be proficient with Microsoft Office (MS Word, MS Excel) Bilingual in Chinese is a plus Benefits Health Insurance Dental Insurance Vision Insurance Paid time off 401K Working Days 8-hour shift 5 days/week Weekend as needed Working location 1421 California Cir. Milpitas, CA 95035

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Language:

Chinese (Required) Ability to

Commute:

Milpitas, CA 95035 (Required)

Work Location:

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