Find Jobs
Find Jobs Near You – Available Work in Your Location
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative at The Planet Group Customer Service Representative at The Planet Group in Monrovia, California Posted in 1 day ago.
Type:
full-time
Contract:
4+ Months Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle. Coordinate communications (both internal and external) for all aspects of customer and technical service. Analyze, plan and facilitate resolutions for customer service and technical issues. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with
RCRA & DOT
regulations. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding and execution of services by operations teams. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with billing team on customer invoicing process. Other duties and responsibilities as assigned by Customer Excellence Manager.