High volume dealership is seeking a Service Advisor to join our award winning dealership.

• Are you a leader who can develop business and increase service sales?
• Do you have a proven track record of upselling, customer service, and a thorough understanding of the Service Advisor process?
• Are you eager to greet every customer and make the most of each opportunity? The following is a list of duties and expectations including but not limited to:
• Greet EVERY customer as soon as they arrive for service, using a clipboard, with a tag# and inspection sheet.
• Document concerns, causes, and corrections for repairs, up sells, customer information including accurate phone numbers, email addresses. Obtain signatures on ALL copies of invoices with every customer.
• Perform a 4 point walk-around with every vehicle CP and Warranty.
• At time of write up, verify customer information is correct, including cell number and email address. Verify customer receives a welcome text from My Kaarma and explain its use.
• Present all customer recommendations and up sells every time.
• Manage vehicle service/repair process from the time the vehicle arrives, while vehicle is being repaired, and until vehicle is returned to the customer.
• Provide customer with complete and accurate estimates for additional repairs and or recommendations.
• Document all changes on the repair order and in the Dealer Management System in accordance with American Acura guidelines.
• Carefully inspect every finished repair order for proper documentation, accurate pricing, clock times, and supporting documentation.
• Perform an Active Delivery including explanation of the Multi-point inspection with every customer, and explanation of the American Honda survey.
• Process payment for all customer pay operations including credit card payment, cash transactions, extended warranty payments, or other means of payment.
• Carry a walkie-talkie to communicate with other staff members as necessary.
• Complete all Acura Self Study training.
• Use review gathering tool to solicit positive online reviews.
• Use 2-way radio to communicate with other staff members as needed.
• Use Spark instant messaging to communicate with the BDC and other team members.
• Achieve monthly sales production goals set by management.
• Achieve a CSE score of 90% or higher monthly, tracked though American Acura reporting page on Acura interactive network.
• Maintain a professional appearance at all times in accordance with Metro Automotive Group employee handbook.

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Preferred)

Work Location:

In person