Customer Service Specialist

Job Overview Connally Insurance is a local Farmers Agency in Monterey, California, and our team is growing! We are looking to add a friendly, experienced office professional to join our team. In this Full-Time position, you will be responsible for answering customer questions, managing projects and confidently helping our clients. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers.

Salary Range:

$24.00 - $26.00 per hour Benefits Hourly Base Salary + Bonus Opportunities Evenings Off Career Growth Opportunities No Weekends 401K Hands on Training Paid Time Off (PTO) Retirement Plan Mon-Fri Schedule Requirements Possess an upbeat, positive attitude. Be a great self-starter with a sense of urgency. Excellent communication/interpersonal skills. Must have ability to multi-task. Professional phone etiquette. Exceptional business writing and editing skills. Great customer service skills. Works well with other employees and is a team player with a positive attitude. Responsibilities Answer incoming phone calls in a friendly manner. Process customer policy change requests. Document each customer contact in our client management system. Greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Provide exceptional customer service and support. Develop and maintain client relationships. Remind clients about bills that are coming due. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Assess and identify the wants and needs of your customer(s) over the phone. About Us Jessica Connally Farmers Insurance is a dynamic and professional agency dedicated to protecting what matters most to our clients. Join our energetic team and help us empower individuals and families with comprehensive insurance solutions. We foster a supportive environment where growth and client success are paramount. Discover a rewarding career with us!