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5S
50158 Specialty Program Group, LLC
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Description Overview:
Established in 1993, SPG Transportation has developed a reputation as an expert in insurance products & related services to the transportation industry & currently insure more than 4000 moving & storage agents, van lines & contract drivers across the nation. Specialty Program Group, LLC is part of HUB International Limited ("HUB"). When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 15,000 professionals in 500 offices across North America. Primary Duties Lead the phone team by answering the main line incoming calls, on the 1st ring when possible. Complete and/or update all daily activities/tasks assigned on a daily basis. Complete special administrative and office projects as needed. Opening, date stamp and scan mail and incoming checks to the appropriate folder. Once checks have been stamped you are responsible to personally give to appropriate PHP accountant for processing. Prepare all outgoing mail including overnights and priority mail. Keep track of incoming Fed Ex, UPS deliveries and scan and distribute accordingly as instructed in reception procedures. Monitor inventory and the ordering of office supplies, kitchen supplies, toiletries, and special printer supplies to ensure we do not run out. Assist with coordinating and communicating with visitors, maintenance companies, building vendors and property manager per Managements request. Assure at all times PHP is presented in the utmost professional manner to insurers, managing general agents, customers, vendors and the community. Maintain confidentiality regarding any employee, customer or agency information. To learn PHP procedures and to adhere to those at all times.Job Requirements:
Knowledgeable in Microsoft office products (Outlook, Word, Excel, PowerPoint) Must be able to have good judgement to make informative decisions when considering handling escalated and urgent matters, etc. Strong oral & written communication skills Adhere to employee manual including confidentiality requirements Comply with Carrier partner(s) service practices & procedures Provide additional support to Department Manager on special tasks/projects as needed To process all Urgent tasks within two hours of receipt, by the end of business at the very least To Treat all employee's with respect and courtesy in all business and personal mattersDesired Schedule:
Monday- Friday; 7am
- 4pm Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $22
- $23 an hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
SPG Department Account Management & Service Required Experience:
Less than 1 year of relevant experienceRequired Travel:
No Travel Required Required Education:
High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance