$26 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Interpersonal skills Client rapport building Administrative experience Attention to detail Organizational skills Productivity software Full Job Description Wicks Roofing & Solar Customer Experience Representative (CXR)

Location:

Nipomo, CA . Full-Time, Onsite . $23.00

00/hr DOE About Wicks Roofing & Solar At Wicks Roofing & Solar, we are a trusted leader in roofing and solar solutions across the Central Coast, built on craftsmanship, integrity, and genuine care. Every customer who calls us deserves to feel heard, valued, and confident that they've reached exactly the right place. That's where you come in. Who We're Looking For We're looking for a Customer Experience Representative who believes that a phone call isn't just a transaction

it's the beginning of a relationship.

You are the voice of

Wicks Roofing & Solar:

warm, professional, and solution-focused from the very first \"Hello.\" Our team standard is simple: every customer should hang up feeling better than when they called. If that excites you, keep reading. What You'll Do Your role is the engine of our customer experience

connecting homeowners in need with the solutions we provide, ensuring every lead is followed up, and leaving no customer behind. Inbound & Outbound Communication
Answer inbound calls with energy and warmth
every caller should feel like they've reached exactly the right place.
Conduct outbound follow-up calls to leads, past customers, and unscheduled estimates to nurture relationships and drive appointment conversion.
Proactively call customers who did not schedule, did not show, or whose projects are pending
turning missed opportunities into booked jobs.
Respond to web inquiries, voicemails, and missed calls with urgency
speed to lead is a competitive advantage we take seriously. Scheduling & Lead Qualification
Schedule in-home appointments and book jobs using ServiceTitan, ensuring a seamless experience from first call to project completion.
Qualify inbound leads and direct customers to the right team with context and care
no one gets bounced around without feeling supported.
Gather and verify customer information accurately to set our field teams up for success before they arrive on-site. Customer Delight & Relationship Building
Deliver a branded experience in every interaction
customers should feel the Wicks difference in your tone, attentiveness, and follow-through.
Follow up after appointments to ensure satisfaction and identify any additional needs.
Maintain detailed, accurate customer records that tell the full story of every relationship.
Collaborate with operations and sales to resolve concerns quickly and completely.
Model our standard: every customer leaves the conversation feeling taken care of. What You Bring
A genuine passion for people and a belief that great customer service makes a real difference.
Previous experience in customer service, call center, scheduling, or administrative roles
outbound sales or appointment-setting is a strong plus.
Strong verbal communication skills: you build rapport quickly and guide conversations with confidence and empathy.
Excellent organizational skills, attention to detail and the ability to juggle multiple tasks without dropping the ball.
Comfortable with technology
Microsoft Office proficiency required; ServiceTitan or CRM experience is a bonus.
A positive, professional attitude
you smile when you talk, and people can hear it. Schedule
Monday through Friday, 8:00 AM
5:00 PM
Full-time, onsite in Nipomo, CA Benefits
Competitive hourly pay: $23.00
26.00/hr depending on experience
Overtime opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid vacation accrual after completion of 1 year
Paid Sick Leave (40 hours)
Company-paid life insurance
Career growth and advancement Why Wicks? We believe our people are the foundation of our success
just like the roofs we install.

At Wicks Roofing & Solar, you'll join a team that shows up for each other the same way we show up for our customers: with pride, accountability, and genuine care.

Pay:

$23.00

$26.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

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