Customer Service Representative (CSR) - Plumbing Office Tito's Plumbing Nipomo, CA Job Details Full-time $20 - $25 an hour 1 day ago Benefits 401(k) Qualifications Microsoft Outlook Interpersonal skills Phone communication Spreadsheets Word embeddings Administrative experience Attention to detail Office experience Full Job Description Job Summary Join the Tito's Plumbing family! We are looking for a highly organized, detail-oriented, and tech-savvy Customer Service Representative (CSR) to become the face and voice of our company. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and is confident using computers and multiple software programs throughout the day. The ideal candidate is highly proficient with Microsoft Outlook, Excel, and Word , comfortable learning new softwares, and has experience using Canva to make simple marketing materials or social media updates. Strong computer skills, excellent communication, and the ability to multitask are essential. This person will be responsible for answering incoming calls, scheduling appointments, coordinating with technicians, following up on estimates, assisting with customer communication, and helping keep daily office operations running smoothly. We're looking for someone who takes initiative, stays organized under pressure, and represents Tito's Plumbing with professionalism and a positive attitude. Responsibilities Answer inbound phone calls, text messages, emails, and online leads with professionalism and urgency. Schedule service appointments and efficiently dispatch technicians using Housecall Pro. Provide outstanding customer service while building trust with every customer interaction. Follow up on estimates, unsold jobs, and pending leads to help increase booked work. Assist with collecting payments, processing invoices, and maintaining accurate customer records. Communicate with technicians regarding scheduling, job updates, and customer needs. Monitor and respond to Google Local Services, website, Yelp, Facebook, and other online leads. Use Microsoft Outlook, Excel, and Word for daily office tasks and communication. Create and edit basic marketing materials, social media posts, and documents using Canva. Maintain organized digital files and accurately enter customer information. Assist with inventory ordering, vendor communication, and general office administration. Represent Tito's Plumbing in a friendly, professional, and positive manner at all times. Requirements 2+ years of customer service or office administration experience preferred. Excellent verbal and written communication skills. Strong computer skills with proficiency in Microsoft Outlook, Excel, and Word. Experience with Canva or willingness to learn. Comfortable learning new software and technology (experience with Housecall Pro is a plus). Highly organized with strong attention to detail. Ability to multitask and prioritize in a fast-paced environment. Professional phone etiquette and strong problem-solving skills. Positive attitude with a team-first mindset. Reliable, punctual, and dependable. Ability to work independently while managing multiple responsibilities. Bilingual (English/Spanish) is a plus but not required. Plumbing, construction, or home service industry experience is preferred but not required. At Tito's Plumbing, we're more than just a plumbing company we're a family-owned business that takes pride in providing exceptional customer service and supporting one another. If you're organized, motivated, tech-savvy, and enjoy helping people, we'd love to have you on our team. Join us and help make a difference for our customers every day.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k)

Work Location:

In person