Customer Service Specialist

Description We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service. Job Description + Respond to escalated customer concerns via phone, email, or chat + Investigate issues and coordinate with internal departments for resolution + Maintain detailed documentation of customer cases and outcomes + Identify recurring issues and recommend process improvements + Provide support to frontline team members on escalated matters + Ensure customer concerns are resolved in a timely and professional manner Requirements Job Requirements + 2+ years of customer support or escalations experience + Strong de-escalation, problem-solving, and analytical skills + Ability to manage sensitive situations with professionalism and empathy + Experience with help desk, ticketing, or CRM systems preferred + Strong attention to detail and follow-through TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .