Guest Service Representative

Guest Service Representative California Welcome Center Ontario Ontario, CA Job Details Part-time $18 an hour 1 day ago Benefits Flexible schedule Qualifications Bilingual Microsoft Word Hospitality Customer communication Microsoft Excel Customer service High school diploma or GED Front desk Guest services Hotel experience

Full Job Description Position Title:

Destination Services Representative Department:

Destination Services Reports To:

Destination Services, Supervisor/Manager Classification:

Hourly, Part time,

Non-exempt Position Summary:

As a Destination Services Representative, it is your goal to be recognized as the primary resource for destination, community and statewide information by visitors and locals alike. Your primary duties will be welcoming and assisting guests at the California Welcome Center and Guest Services functions for Ontario Mills. You will be assisting visitors from across the globe and it is your goal to make sure that every guest encounter is a positive one, that will leave a lasting impression on our visitors with genuine and thoughtful service.

Essential Functions:

Maintaining professional customer service etiquette and appearance with excellent written and verbal communication, interpersonal and problem-solving skills Assisting guests with a variety of services including trip planning, hotel booking, local and statewide information and Guest Services functions for Ontario Mills Proficiency in MS Word, Office, Excel and general computer/printer functions Ability to perform sales, answer calls, reports, and POS functions while multi-tasking in a fast-paced work environment. Ongoing expansion of knowledge in Local and Statewide tourism related information Flexible schedule- The current position will require mostly closing shifts that end at 8-9PM, including availability for Friday and Saturday evenings. (Mornings, Afternoons, Evenings, Weekends, and Holidays) Establishing and maintaining effective working relationships with tenants, colleagues, and local business Upkeeping professional appearance of CWC including disinfecting high touch surfaces throughout the workday Working Destination Services related GOCAL events off property when needed

Experience/Training/Education:

Required:

High School Diploma or GED, Experience in

Customer Service/Retail Field Preferred:

Previous experience in Tourism/Hospitality industry.

Bilingual Physical and Environmental Requirements:

This position requires lifting up to 40 lbs. without assistance; standing for more than 70% of the workday; some sitting, bending, and stooping may be required. Must be able to pass background.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Contact:

Andrey Gorbachenko Mobile:

909.980.2019

Job Type:

Part-time Pay:

$18.00 per hour Expected hours: 25 - 30 per week

Benefits:

Flexible schedule

Work Location:

In person