Principal Access Representative - Radiology Call Center - FT - Day

Principal Access Representative

• Radiology Call Center
• FT•Day University of California, Irvine•4.

0 Orange, CA Job Details Full-time $27.70

• $34.

49 an hour 1 hour ago Benefits Health insurance Retirement plan Qualifications Computer operation Microsoft Excel English Medical scheduling Administrative experience Data entry

Full Job Description Overview:

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org.

Responsibilities:

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule molecular imaging (nuclear medicine and PET CT) specialty referral appointments or to make appointment modifications as a result of operational changes. Coordinator and/or follow up on procedure authorizations. Collaborate administratively with modality leadership, technicians, and referring providers regarding orders/ appointment requests. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each modality and clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Qualifications:

Required Qualifications:

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.) Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics Experience with MS Excel Experience and technical knowledge with molecular imaging scheduling and therapies (tracers, procedures, etc. for nuclear medicine and/or PET) Excellent written and verbal communication skills in English Demonstrated knowledge of insurance programs and/or government programs Demonstrated experience using office equipment such as a printer, copier, fax, scanner Demonstrated experience using a computer, including data entry and retrieval Ability to work independently with minimal supervision and direction Ability to establish and maintain effective working relationships across the

Health System Preferred Qualifications:

Prior EPIC experience Minimum 6 months experience working at UCI Medical Center's Call Center Knowledge of University and medical center organizations, policies, procedures and forms Demonstrated knowledge of medical terminology Bilingual skills in English and Spanish and/or Vietnamese Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct

• Legal Right to Work in the

United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at or at (949) 824-0500, Monday

• Friday from 8:30 a.m.
• 5:00 p.

m.