Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
A
AppleOne
Customer Experience Specialist
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary We are seeking a Customer Experience Specialist for a temp-to-hire opportunity in Oxnard, CA. This role is ideal for an experienced B2B customer service professional with a strong background in order management, customer account support, and cross-functional coordination within a manufacturing, distribution, printing, packaging, promotional products, wholesale, or similar environment. The Customer Experience Specialist will manage assigned customer accounts, support the full order lifecycle from quote through delivery, and serve as a key point of contact for business customers. This is a strong long-term opportunity for someone who enjoys building customer relationships, solving problems, staying organized, and working with internal teams to deliver a positive customer experience. This position offers a growth-oriented environment with supportive leadership, collaborative teamwork, and the opportunity to take ownership of customer portfolios. Candidates who are detail-focused, professional, and proactive will have the opportunity to make a direct impact on customer satisfaction and operational success. Key Responsibilities
- Manage assigned customer accounts and territories while providing professional B2B customer support.
- Prepare customer quotes, freight quotes, order entries, modifications, corrections, cancellations, and related documentation.
- Track customer orders from quote through delivery to ensure accuracy, timeliness, and customer satisfaction.
- Resolve customer issues proactively through clear communication by phone and email.
- Partner with Sales, Art, Production, Shipping, Accounting, and other internal teams to support order accuracy and workflow.
- Maintain accurate customer records, order data, reports, and process improvement documentation. Compensation and Benefits
- $25.50 to $27.00 per hour.
- Temp-to-hire opportunity.
- Growth-oriented environment.
- Long-term opportunity. Required Qualifications and Skills
- Manage customer relationships and assigned account portfolios.
- Process orders, order changes, corrections, cancellations, and customer requests.
- Coordinate with internal departments to support quotes, production timelines, shipping, and issue resolution.
- Maintain accurate customer, order, and reporting records.
- 3+ years of B2B customer service, customer support, or order management experience.
- Experience in manufacturing, distribution, promotional products, printing, packaging, wholesale, or a similar industry.
- Experience using CRM, ERP, or order-processing systems.
- Strong Microsoft Outlook, Word, and Excel skills.
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and follow-through.
- Ability to manage multiple priorities independently in a fast-paced customer support environment.
- Professional problem-solving skills with a customer-focused approach.
- Experience managing customer portfolios or assigned territories.
- Reporting, data tracking, or process improvement experience. Preferred Qualifications
- Freight quoting experience.
- Advanced ERP or CRM proficiency.