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AC
Aeroviajes Carnaval
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
We are looking for a customer-oriented service representative who is preferably bilingual . Our company provides a variety of different services, so the CSR should be willing to multitask and learn different systems/POS. A customer service representative will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our company deals with a high volume of customers so a CSR should be patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Processing/Manage large volume of transactions Provides account services to customers by receiving deposits and loan payments, cashing checks, , and recording night and mail deposits. Sells services such as money transfer, bill payments, check cashing and money orders. Answers questions in person or on telephone and guides customers in right direction. Records transactions, records documents and prepares nightly deposits. Cross-sells store products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a the right product Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Follow communication procedures, guidelines and policies. Complies with company operations and security procedures. as well as maintains customer confidence and protects confidential information Skills Cash handling Customer service experience Fluent in English and Spanish Ability to multi-task, prioritize, and manage time effectively Computer knowledge Organization Attention to detail Identify and assess customers' needs to achieve satisfaction Strong handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively' 'Work Remotely •