We are looking for a Customer Service Representative to join an onsite team in Pittsburg, CA. This Long-term Contract opportunity is well suited for someone who enjoys supporting customers, managing order-related details, and working closely with internal teams to keep daily operations running smoothly. The role calls for strong communication, sound organizational skills, and confidence using office software while learning company-specific systems.

Customer Service Representative Responsibilities:

Serve as the primary point of contact for customers by handling questions about product availability, pricing, equipment, and order status through phone and email. Enter new orders accurately and relay important job details to yard and operations teams so work can be carried out without delay. Partner with sales and operations personnel to help coordinate fulfillment timelines and resolve issues that could affect service delivery. Maintain accurate customer records and keep order information current within internal databases and support systems. Use Microsoft Outlook, Teams, Excel, and other Office tools to manage communication, track information, and support day-to-day administrative tasks. Learn the company's dispatching and order management platforms through provided training and apply them effectively in daily work. Monitor multiple requests at once, prioritize urgent matters, and provide timely follow-up to customers and internal stakeholders. Support a high-quality customer experience by communicating clearly, professionally, and with attention to detail in every interaction. If you feel like you are a good fit for the Customer Service Representative role, please apply today! At least 2 years of experience in customer service, administrative support, order entry, or a similar business support role. Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams. Working knowledge of Microsoft Excel, including data entry and finding information within spreadsheets. Proficiency with Microsoft Office applications such as Outlook and Teams, along with general computer literacy. Ability to learn new software quickly and adapt to company systems used for dispatching and order processing. Proven ability to manage competing priorities, stay organized, and work effectively in a fast-paced environment. Dependable, collaborative, and positive approach to work, with a strong willingness to learn and contribute to the team. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .