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Kimco Staffing

Customer Service Representative

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Staffing Practices About History Leadership Team FAQs Contact Office Locator Email Facebook LinkedIn Customer Service Representative Apply Now Location:
Placentia, CA Type:
Contract Job #313436
Position:
Customer Service Rep Location:
Placentia, CA Hours:
7:30 am to 4pm Pay rate: $20 Position Summary We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service by phone and email, processing customer orders, maintaining accurate records in our ERP system, and assisting with inventory management. We are looking for someone who is eager to learn, takes initiative, and thrives in a fast-paced environment. Key Responsibilities Communicate professionally with customers via phone and email to answer questions and resolve issues. Enter and process customer orders accurately using the company's ERP system. Maintain and update customer and order information. Assist with inventory management and ensure inventory records remain accurate. Collaborate with internal departments to ensure timely order fulfillment and customer satisfaction. Resolve customer concerns using critical thinking and problem-solving skills. Perform additional administrative and customer service duties as needed. Qualifications 1-2 years of customer service experience. Comfortable communicating with customers and coworkers by phone and email. Experience entering and processing customer orders. Familiarity with ERP systems (experience with any ERP platform is acceptable). Proficient in Microsoft Office Suite (Outlook, Word, Excel). Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Strong critical thinking and problem-solving abilities. Self-motivated, dependable, and able to learn new processes quickly.
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