Job Overview We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your energetic approach will ensure a positive experience for clients while efficiently coordinating service operations. You will leverage your automotive knowledge and excellent communication skills to recommend services, provide accurate estimates, and facilitate smooth interactions between customers and our skilled technicians. This position offers an exciting opportunity to be at the forefront of automotive service management, helping drivers keep their vehicles in top condition. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Conduct thorough vehicle inspections and communicate findings clearly to clients Prepare detailed estimates using estimating software, including parts, labor, and additional services Recommend appropriate maintenance or repair services, including oil changes, brake repairs, suspension work, tire services, shocks & struts, transmissions, and collision repairs Upsell additional services or products that enhance vehicle performance and safety while aligning with customer needs Coordinate with technicians to schedule repairs and ensure timely completion of services Maintain accurate records of customer interactions, service orders, and cash handling transactions Provide exceptional customer service by explaining repair procedures, answering questions, and ensuring client satisfaction Skills Proven experience as a Service Advisor or in auto service management within a dealership or independent shop environment Strong mechanical knowledge with familiarity in automotive diagnostics, oil changes, brake repair, suspension systems, tire service, shocks & struts, transmissions, and collision repair Proficiency with estimating software and computer-aided vehicle damage estimating tools Excellent client communication skills with the ability to explain technical issues clearly and professionally Ability to upsell services effectively while maintaining integrity and customer trust Experience with auto estimating processes and service writing procedures Knowledge of automotive repair procedures including automotive diagnostics and mechanical troubleshooting Valid driver's license with a clean driving record Ability to handle cash transactions accurately and responsibly Join us to be part of a vibrant team dedicated to delivering outstanding automotive care. Your enthusiasm for cars combined with your commitment to excellent customer service will make a real difference in our customers' driving experience!

Pay:

$54,635.98 - $90,000.00 per year

Benefits:

401(k) Dental insurance

Work Location:

In person