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Randstad USA
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
customer service representative.poway, californiaposted august 10, 2026 job detailssummary$24.50 - $25 per hourtemp to permno requirementscategoryoffice and administrative support occupations reference AB_5008737 job details We are seeking a proactive, detail-oriented Customer Service Representative to join our team in Poway, CA. This position serves as a primary point of contact for our customers, managing high-volume communications, order processing, and coordination with third-party vendors and internal production teams. If you excel in a fast-paced environment, thrive on multi-tasking, and enjoy building customer relationships while keeping production timelines on track, this is an excellent opportunity to grow into a permanent career with our company. Please reach out to tiffany.emmell@randstadusa.com if you are interested or have questions.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
salary:
$24.5 - $25 per hourshift: Firstwork hours: 8 AM - 5PMeducation:
No Degree RequiredResponsibilitiesJOB DUTIES
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Benefits
- 401(k) Plans
- Dental Insurance
- Disability Insurance
- Life Insurance