Peninsula Wireless Services is focused on making wireless services simpler and more accessible for customers. Based in Burlingame, we work with one of the popular wireless service providers to provide mobile solutions while maintaining a clear and supportive customer experience. Our approach is built around transparency. Rather than relying on high-pressure interactions, we focus on understanding customer needs, explaining available options, and helping people make informed decisions. About The Customer Service Representative -Verizon Position We are seeking a Customer Service Representative -Verizon to connect with customers and support wireless service initiatives in the Burlingame area. This role combines customer service, product knowledge, communication, and sales responsibilities. The right candidate will be comfortable starting conversations, asking questions, explaining mobile service options, and following through with customers throughout the enrollment process. What You'll Do As A Customer Service Representative -Verizon Represent wireless services in a professional, approachable manner while creating a positive and welcoming experience for every customer. Speak directly with customers to understand their mobile service needs, preferences, and current concerns, then help identify options that fit their individual situations. Explain wireless plans, features, service options, and account details clearly and accurately so customers can make informed decisions. Assist customers with enrollment, service activations, account-related questions, and other routine requests while providing helpful and attentive support throughout the process. Maintain accurate and organized customer information, complete required documentation, and follow established procedures to ensure a smooth and reliable customer experience. Collaborate with Customer Service Representative teammates and leadership to support daily customer service activities, maintain consistent performance, and work toward team and operational objectives. Build positive, lasting customer relationships through honest communication, attentive service, dependable follow-through, and a genuine commitment to meeting customer needs. What We're Looking For In A Customer Service Representative -Verizon Excellent verbal communication and customer interaction skills. Professional, approachable, and comfortable initiating conversations with customers. Previous sales, retail, wireless, or customer service experience is preferred but not required. Ability to learn product information and communicate it accurately. Self-motivated, dependable, and able to work effectively in a team environment. High school diploma or GED required; additional education or relevant experience is a plus. What We Offer For The Customer Service Representative -Verizon Clear onboarding and role-specific guidance. Practical experience in mobile services and customer engagement. Ongoing coaching focused on communication and professional development. A collaborative and professional work environment. Opportunities to take on additional responsibilities as your skills develop. Experience supporting a national wireless service campaign. Why This Customer Service Representative -Verizon Role? The Customer Service Representative position is a strong fit for someone who enjoys working directly with people and wants to develop real-world experience in customer service and wireless sales. You will have the opportunity to help customers understand their options while representing Peninsula Wireless Services professionally. Ready to take the next step? Apply today for the Customer Service Representative -Verizon position in Burlingame, CA.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Paid time off Professional development assistance

Work Location:

In person