Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Kaiser Permanente

Support Services Representative

Pay: Not specified

Posted: 6 weeks ago

Location: Richmond, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on California data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

Explore Career

Job Description

Job Summary:

The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.

Essential Responsibilities:

Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and actually staffing needs; Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel; interprets collective bargaining agreements (CBA) to: minimize the cost of overtime and/or other premium payments; ensure seniority in vacation selection or other time off; creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed by employees; documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation. in accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital; addresses all urgent staffing/payroll situations; work with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines. interpret coded timecard module that arise and process timecards for payment on a bi-weekly basis.

Qualifications:

Basic Qualifications:

Experience N/A Education N/A License, Certification, Registration N/A Preferred Qualifications:

N/A