Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Review key factors to help you decide if the role fits your goals.
Entry-Level Job
Verified
No experience needed
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Job Description
Do you enjoy helping people, solving problems, and turning frustrating situations into positive experiences? We're looking for a personable and detail-oriented Customer Service Representative to join a leading machinery manufacturing company in Ripon, Wisconsin. In this contract-to-permanent role, you'll be the trusted voice customers rely on for support, guidance, and solutions, helping homeowners navigate product questions, warranty concerns, and service needs with confidence. This is a great opportunity for someone who thrives on building relationships, providing exceptional customer care, and making a meaningful impact with every interaction.
What You'll DoServe as a primary point of contact for residential customers, delivering friendly, customer-focused support over the phone and through online channels.
Assist customers with product questions, warranty coverage, service inquiries, and basic troubleshooting.
Respond promptly and accurately to customer requests through Zendesk, ensuring every inquiry receives timely follow-up.
Evaluate customer concerns and coordinate with service partners or escalation teams when advanced technical support is needed.
Maintain detailed and accurate records of customer interactions, resolutions, and follow-up activities within the support system.
Develop a strong understanding of the company's residential product line to provide knowledgeable and effective assistance.
Approach every interaction with empathy, professionalism, and a commitment to customer satisfaction.
Support additional customer service and administrative initiatives that contribute to team success.
What We're Looking ForA genuine passion for helping customers and delivering outstanding service.
Strong communication skills with the ability to explain information clearly and confidently.
Excellent organizational skills and attention to detail.
A positive, patient approach when handling questions and resolving concerns.
The ability to multitask and adapt in a fast-paced environment.
Experience in customer service, call center support, retail, hospitality, or a related customer-facing role is a plus.
Why You'll Love This OpportunityThis role offers the chance to join a respected manufacturer where your work directly impacts the customer experience. If you're someone who enjoys connecting with people, solving challenges, and creating positive outcomes every day, we'd love to connect with you.
What You'll DoServe as a primary point of contact for residential customers, delivering friendly, customer-focused support over the phone and through online channels.
Assist customers with product questions, warranty coverage, service inquiries, and basic troubleshooting.
Respond promptly and accurately to customer requests through Zendesk, ensuring every inquiry receives timely follow-up.
Evaluate customer concerns and coordinate with service partners or escalation teams when advanced technical support is needed.
Maintain detailed and accurate records of customer interactions, resolutions, and follow-up activities within the support system.
Develop a strong understanding of the company's residential product line to provide knowledgeable and effective assistance.
Approach every interaction with empathy, professionalism, and a commitment to customer satisfaction.
Support additional customer service and administrative initiatives that contribute to team success.
What We're Looking ForA genuine passion for helping customers and delivering outstanding service.
Strong communication skills with the ability to explain information clearly and confidently.
Excellent organizational skills and attention to detail.
A positive, patient approach when handling questions and resolving concerns.
The ability to multitask and adapt in a fast-paced environment.
Experience in customer service, call center support, retail, hospitality, or a related customer-facing role is a plus.
Why You'll Love This OpportunityThis role offers the chance to join a respected manufacturer where your work directly impacts the customer experience. If you're someone who enjoys connecting with people, solving challenges, and creating positive outcomes every day, we'd love to connect with you.