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Efficient California
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Efficient California is looking for a people-focused Customer Service Associate who enjoys creating positive customer experiences and making a difference in the community. In this role, you'll meet with customers face-to-face at community outreach events, provide information about affordable wireless services, and guide eligible individuals through the enrollment process from start to finish. If you're someone who enjoys helping others, communicating with confidence, and working in a fast-paced, team-oriented environment, we'd love to meet you. No previous industry experience is required, we provide comprehensive paid training and ongoing support to help you succeed. What You'll Do Greet customers with a friendly, welcoming attitude and create a positive first impression. Educate customers on available wireless service options and explain program qualifications. Assist customers with completing enrollment applications accurately and efficiently. Answer questions, resolve basic concerns, and provide excellent customer support throughout the enrollment process. Verify required documentation and ensure all information is complete before submission. Maintain organized records while following company procedures and compliance guidelines. Collaborate with teammates to deliver a seamless customer experience at every event. Represent Efficient California professionally while building strong relationships within the local community. What We're Looking For Outstanding communication and interpersonal skills. A customer-first mindset with a genuine desire to help others. Positive attitude and ability to remain professional in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable speaking with people from a variety of backgrounds. Reliable, punctual, and motivated to learn new skills. Ability to work independently while contributing to a collaborative team. Previous customer service, hospitality, retail, or community outreach experience is helpful but not required.