Customer Service Representative Platinum Pro Portables Location:

Riverside Employment Type:

Full Time Department:

Sales Reports To:

Sales Manager We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for resolving inquiries, addressing concerns, and delivering positive customer experience through phone, email, and chat. Key Responsibilities Respond to customer inquiries promptly and professionally via phone/email/chat. Generate quotes and successfully close sales from online and phone leads. Resolve customer issues and requests promptly with a positive attitude. Accurately document customer interactions and update records in the system Provide products, service, and account information to customers Escalate complex issues to the appropriate department when necessary Follow company policies, procedures, and service standards Always maintain a high level of customer satisfaction and professionalism Collaborating with team members to improve customer service processes Required Qualifications High school diploma or equivalent. Previous customer service or call center experience preferred. Excellent problem-solving and conflict-resolution abilities. Basic computer skills and experience with CRM systems or similar software. Ability to multitask and work in a fast-paced environment Preferred Skills & Traits Strong attention to detail Patience, empathy, and active listening skills Ability to remain calm under pressure Team-oriented with a positive attitude Multilingual abilities are a plus; bilingual candidates are encouraged to apply. Benefits Competitive pay Health, dental, and vision insurance Paid time off and holidays

Pay:

$22.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person