Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your communication skills, enhance your organizational abilities, and grow within a supportive team dedicated to outstanding customer service. Responsibilities Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person. Manage client accounts using QuickBooks and other productivity software to ensure accurate data entry and record keeping. Maintain organized filing systems, spreadsheets, and documentation to support office operations. Provide front desk support by greeting visitors, managing appointments, and handling incoming calls with professional phone etiquette. Assist with office management tasks such as calendar management, scheduling meetings, and coordinating administrative activities. Support customer support efforts by resolving issues efficiently, documenting interactions clearly, and following up on client requests. Utilize strong computer skills and technical proficiency to navigate Microsoft Office applications (Word, Excel) for daily tasks. Contribute to a positive office environment through effective organization, time management, and multitasking skills. Qualifications Proven experience in office management or administrative roles with clerical experience preferred. Strong computer literacy with proficiency in Microsoft Office Suite, spreadsheets, data entry, and productivity software. Excellent communication skills both over the phone and in person; bilingual ability is a plus! Familiarity with QuickBooks accounting software is highly desirable. Demonstrated organizational skills with the ability to prioritize tasks effectively in a fast-paced environment. Previous customer service experience with a focus on client communication and problem resolution. Ability to handle multi-line phone systems confidently while maintaining professionalism and courtesy. Office experience including front desk duties, filing, calendar management, and clerical support is preferred. Join us in delivering exceptional service that makes every client feel valued! We're committed to supporting your growth through a collaborative environment that values your organizational talents and technical skills. This paid role is perfect for motivated individuals eager to make an impact while developing their career in customer support and office administration!

Pay:

$21.00 - $25.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person