A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Quick breakdown: We run specialty car key cutting and programming stations set up right inside Costco warehouses. This is a steady, daytime retail tech role where you run your station, work with cool gear, and lead the daily shift.
No cash handling or registers:
Costco members pay Costco directly at the front checkout lines. You just check their receipt on your tablet before cutting the key.
Consistent daytime shifts:
Standard retail warehouse hours with a set schedule. What the job actually looks like Run the spot: Set up the station, keep the workflow moving smoothly, and pack down cleanly at the end of the shift. Cut & program keys: Use our digital automated cutting machines, tablets, and vehicle software to cut and clone car keys and smart remotes.
Help customers:
Look up what key works for their vehicle, walk them through the simple process, and verify their paid receipt.
Lead by example:
Help newer teammates get the hang of things, keep quality standards high, and maintain a clean workstation inside Costco. Track stock & gear: Keep cutting machines clean and calibrated, and log a quick digital inventory count at the end of the day. Who fits this best No experience needed: Whether you've worked retail, food service, or this is your first step into a lead role, we provide 100% full, paid training from day one.
Tech-comfortable:
If you can navigate tablets, apps, and digital screens easily, you will pick this up fast.
Detail-focused:
You care about getting things right the first time—matching key cuts accurately and verifying customer receipts. Natural leader & self-starter: You're dependable, show up on time, and can run things smoothly without someone hovering over your shoulder all day. Reliable car & valid driver's license: You need your own reliable ride to commute to assigned warehouse locations.
Hours & Locations Schedule:
Tuesday through Sunday (regular daytime shifts scheduled within this window).
Locations:
Shifts rotate across Costco locations in Moreno Valley, Eastvale, Corona, Chino Hills, City of Industry, and La Quinta .
Pay:
$660.00 - $1,700.00 per week Application Question(s): How comfortable are you speaking with customers face-to-face all day? Will you be able to pass a Motor Vehicle Report if requested? Describe a time when a customer was dissatisfied or a project ran into an unexpected delay. How did you personally handle it to ensure a successful outcome? If selected for this role, what is your standard notice period or earliest available start date? Imagine a customer walks up and asks why they should buy your products instead of a cheaper alternative. How would you explain the value and close the sale in 2 sentences? We use a mix of mobile apps, desktop software (Excel, Zoom), and hands-on machinery/touchscreens daily. What is the most complex software or machine you've used in a past job, and how did your technical skill directly help your team work faster or make fewer mistakes? Will you be able to pass a background check if requested? This role requires traveling to multiple locations including City of Industry, Corona, Chino Hills, Eastvale, Moreno Valley, and La Quinta. Do you have reliable transportation to work across all these sites?
License/Certification:
Driver's License (Required) Willingness to travel: 100% (Required)
