(Mandarin/English) Customer Support | 中英双语客户支持

About Us

BOVIISKY CORPORATION

provides end-to-end Lockout/Tagout (LOTO) identification and safety solutions for workplaces and personnel worldwide. Our expertise spans system consulting, OSHA-aligned training, auditing, and high-performance safety hardware. For over 10 years, we have innovated a diverse catalog of hundreds of safety products. Engineered for extreme durability and ease of use, our solutions are widely adopted across manufacturing, telecommunications, and energy sectors. At BOVIISKY, we are committed to protecting lives and assets through reliable, high-quality safety equipment.

Company website:

www.boviisky.com

Core Responsibilities Customer Support:

Handle inbound calls to resolve product inquiries and provide technical assistance.

Technical Guidance:

Assist customers with product identification and solution explanations.

Operations Support:

Support the team with local administrative and operational tasks to ensure the smooth launch of our Los Angeles presence.

Problem Resolution:

Negotiate win-win solutions for both the customer and the company across diverse scenarios.

Performance Standards:

Meet daily metrics for call quality, management, and productivity while adhering to all established processes.

Documentation:

Accurately record customer demographics, product details, and troubleshooting steps.

Professionalism:

Maintain a polished and professional image during all customer interactions.

Special Tasks:

Perform other duties or special projects as assigned.

Required Qualifications Language:

Chinese and English as working languages.

Local Knowledge:

Familiarity with the Los Angeles area and local business environment is a strong plus.

Education:

High school diploma or above.

Experience:

Prior experience in a customer service environment is preferred.

Communication:

Exceptional verbal and written communication skills.

Technical Skills:

Proficient in PC usage and Microsoft Office Suite.

Soft Skills:

Positive attitude with a high degree of flexibility and teamwork.

Compensation:

Base Salary：$3,300-$3,600 per month (DOE) Performance Bonus.

Pay:

$19.00 - $22.00 per hour

Work Location:

In person