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AT&T

Lead Client Services Proj/Prog Mgmt

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

  • This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
  • At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
  • Overall Purpose:
  • Manage the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies.
  • Key Roles and Responsibilities:
  • Typical tasks may include, but are not limited to, the following:
  • Comprehensive Project Oversight:
  • Manage the entire lifecycle of high-value, customer-facing technical projects, ensuring timely, within-scope, and budget-compliant delivery.
  • Stakeholder and Vendor Coordination:
  • Serve as the primary client contact, collaborate with internal teams and external vendors, and ensure alignment of project objectives and tasks.
  • Technical Guidance and Risk Management:
  • Provide technical expertise, employ structured methodologies, identify and mitigate risks, and proactively address issues.
  • Performance Tracking and Reporting:
  • Monitor project progress, track deliverables, and provide regular updates to stakeholders while ensuring adherence to quality standards.
  • Consultative and Documentation Support:
  • Offer strategic advice to customers, manage vendor deliverables, ensure compliance with policies, and maintain accurate project documentation. May also provide the vehicle for building and/or venue owners to engage AT&T on network improvements.
  • Job Contribution:
  • An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
  • Supervisor:
  • No •
TCP Career Step Differentiator:
  • Leads high-value, long-term strategic projects and large programs, coordinating with multiple applications and systems. Provides technical guidance, leads meetings, and innovates processes.
  • Education/Experience:
  • Bachelor's degree (BS/BA) desired in Computer Science or Business. 5+ years of related experience. Certification is required in some areas. Our
  • Lead Client Services Proj/Prog Mgmt
  • earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
  • Joining our team comes with amazing perks and benefits:
  • + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, + AT&T internet (and fiber where available) and AT&T phone If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today! Ready to join our team? Apply today! Our Lead Client Services Proj/Prog Mgmt jobs earn between $118,800.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

  • Joining our team comes with amazing perks and benefits:
  • + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone •
Weekly Hours:
  • 40 •
Time Type:
  • Regular
  • Location:
  • San Diego, California
  • Salary Range:
  • $118,800.

00 - $178,200.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here (https://urldefense.com/v3/\_\_https:/www.eeoc.gov/poster\_\_;!!BhdT!gVgkRvpoFXvxCPguQlKOpna1E9V2xmnpQvxcjhTWaBpnwCl09S3N6PYnLgM6kQjmJXAYFLihSQ4W3Sw2boE9zgEA$) to learn more or request an application accommodation here (https://urldefense.com/v3/\_\_https:/www.att.jobs/accommodation/\_\_;!!BhdT!gVgkRvpoFXvxCPguQlKOpna1E9V2xmnpQvxcjhTWaBpnwCl09S3N6PYnLgM6kQjmJXAYFLihSQ4W3Sw2bszyLYN3$) .AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • Financial Aid/Assistance
  • 401(k) Plans