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AppleOne
Customer Service- Supply Chain
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary We are seeking a Customer Service
- Supply Chain professional for a direct hire opportunity in San Fernando, CA. This role is ideal for a customer-focused professional with 3 to 5 years of experience supporting customer orders, sales teams, production teams, and supply chain activity within a manufacturing environment. The Customer Service
- Supply Chain Representative will serve as a key point of contact for customers, helping ensure accurate order processing, timely communication, dependable follow-up, and a positive service experience.
- Serve as a primary contact for customer inquiries, order status updates, product information, and service-related communication.
- Process, monitor, and follow up on customer orders to support accuracy, timely completion, and customer satisfaction.
- Coordinate with sales, production, shipping, receiving, and quality teams to support customer requirements and operational workflow.
- Help resolve customer concerns by gathering information, communicating updates, and following through to completion.
- Support sales and account management teams with documentation, order coordination, and customer follow-up.
- Maintain accurate customer records, order details, and internal communication to support efficient service and reporting. Compensation and Benefits
- Salary range: $53,000 to $57,000 per year.
- Direct hire opportunity.
- Excellent benefits.
- Growth opportunity.
- Supportive leadership and a team-oriented workplace.