Logistics Support Customer Service w SAP experience [SAP Required] Lactalis USA Inc.

• 2.9 San Fernando, CA Job Details Full-time $24.00
• $25.

70 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Customer communication Teamwork Safety regulations Regulatory compliance GMP High school diploma or GED Transportation management HACCP Attention to detail Sales management systems proficiency Transportation safety regulations Logistics compliance SAP ERP Customer information system software Associate's degree Full Job Description Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone's® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi's®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued. Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your

EXPERTISE

can help us shape the future of dairy. From your PASSION to ours Karoun Dairies, part of the Lactalis family of companies, is currently hiring a Logistics Support Customer Service Representative , based in San Fernando, California. The Logistics Support

• Customer Service Rep.

plans, organizes, coordinates and executes activities related to Order Processing/Data Entry and Order Management for assigned Karoun Dairies Customers. This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services

• Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
• Print Pick Sheets, Smacking orders, Waving of orders
• Printing BOLs and Invoices
• Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner
• Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required
• Monitor order pricing and adhere to weekly and/or contracted Customer pricing.
• Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications
• Inventory
• Perform specific activities necessary to maintain invoices with accurate inventory results. Reconcile physical and system inventories and make adjustments when necessary. Coordinate the monthly physical inventory procedures. Allocates inventory and releases orders to the warehouse.
• Replenisher
• Issuing PO's, inventory replenishment.
• Quality
• Plan and implement a process to ensure all damaged/defective product is accounted for and properly dispositioned. Maintain records to accurately track recouped product and return saleable product to stock. Monitor and audit the inventory quality and accuracy assurance programs, including weekly and monthly reports.

• SAP DATA

  Entry
• Utilize system to ensure accurate inventory counts. Replenish inventory in SAP daily. Complete and enter all necessary records and reports including filing invoices and maintaining customer records in a timely and accurate fashion.
• Customer Interfacing
• Communicate with customers & suppliers regarding timing of physical inventories. Work with Customer Service Representatives, Supervisors, and Warehouse Supervisors to establish order processing and inventory receipt cut-off dates.
• Warehouse Interfacing
• Communicates and interacts with the warehouse daily on route delivery and pick up orders. Reviews customer orders, allocates inventory and releases customer orders to the warehouse for picking. Coordinates with WH with product allocation
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested
• Assist in planning, preparation, and placing of approved orders and make all adjustments with suppliers on a timely basis.
• Track and expedite all orders in the absence of management.
• Make approved adjustments to book inventories and review daily quantities required, availability and probable depletion. Review probable shortages and take action to remedy situation.
• Work with management to determine special needs, situations, or changes required for ordering or delivering of product. (Reporting outs)
• Assist in daily reporting on inventory levels to Operations Management and generate reports as required.
• Assist in coordinating trucking transportation of product orders scheduling, as needed, and support if needed, to ensure product is received on the promised date.
• Assist in various phases of inventory activity. (Replenishment)
• Verify daily warehouse load sheets. Locate missing load sheet as required.
• Find, notify, and aid in resolving discrepancies
• Input required information into computer.
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested Meets productivity standards; Completes work in timely manner Cross ‑ Functional Support
• Serve as the primary point of contact for logistics‑related inquiries from sales, customer service, warehouse, and production teams.
• Provide timely updates on order status, delivery issues, and inventory availability.
• Assist with customer complaints related to delivery timing, product condition, or order accuracy.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Skills & Competencies
• Strong understanding of shipping, receiving, routing, and inventory processes.
• Proficiency with WMS/ERP systems (e.g., SAP and/or similar).
• Intermediate to advanced Microsoft Excel skills (VLOOKUP, pivot tables, reporting).
• Excellent communication skills with drivers, carriers, and internal teams.
• Ability to multitask, prioritize, and remain calm under pressure.
• Strong problem‑solving skills and attention to detail. Qualifications
• 2+ years of logistics, warehouse, or supply chain experience (food distribution preferred).
• Knowledge of cold‑chain logistics, perishable product handling, or dairy distribution is highly desirable.
• Strong organizational and multitasking skills in a fast‑paced environment.
• Proficiency with

WMS, ERP

systems, and Microsoft Office.

• Ability to communicate clearly with drivers, warehouse staff, Sales, inter-departments positions/roles and management.
• Understanding of safety, and food‑handling regulations. Preferred attributes
• Experience in dairy, ethnic food distribution, or specialty refrigerated products.
• Strong customer‑service mindset with a collaborative approach.
• Detail‑oriented with strong follow‑through.
• Problem‑solver who stays calm under pressure.
• Comfortable coordinating multiple moving parts and deadlines.
• Team‑oriented with a service‑driven mindset. Requirements
• SAP utilization
• Ability to work flexible hours, including early mornings or weekends, depending on operational needs. Saturdays (i.e., holidays push the work week day forward, behind, week ahead, week later) Regulatory Knowledge
• Familiarity with food‑handling regulations, and transportation compliance.
• Understanding of HACCP, GMPs, and cold‑chain best practices. Education & Experience
• High school diploma required; associate or bachelor's degree in Supply Chain, Business, or related field preferred.
• Minimum 2-3 years of logistics, warehouse, or distribution experience, preferably in food or refrigerated environments.
• Experience with dairy, perishable goods, or cold‑chain logistics strongly preferred.

Physical & Environment Requirements Working Conditions:

This job operates in a Distribution Center/office environment with moderate to excessive noise and distractions. This role occasionally uses standard office equipment, such as computers or phones, and requires interaction with others on a regular basis. When moving about the warehouse areas may encounter areas that are cold, wet, slippery, obstructed, and loud and will be required to wear safety attire or protective gear. Most work is performed either sitting at a desk using a computer and phone, in WH, some lifting of supplies and materials, general labor, and occasional back up driving required. Ability to work in refrigerated warehouse environments as needed. This position is challenged with frequent interruptions, side-bar meetings and competing priorities. Requires the ability to sit and/or stand (may variate according to work being performed) for long periods of time, with frequent interruptions Stand, sit or walk for extended periods of time (may vary according to work within WH and/or in office setting) Requires several hours per day of sitting and/or standing, getting up and down from chairs, and reaching, Handle or manage tools or equipment bending, or carrying light loads Reach (including above your head), bend, climb, push, pull, twist, squat and kneel Lift objects of various shapes, sizes and weights Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds Working environment is usually in a Refrigerated food Warehouse and office setting, with occasional need to leave the premises; Tolerate hot or cold warehouse environments Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings Travel may be required Physical demands The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties and Responsibilities of this job. Most work is performed either sitting at a desk using a computer and phone, and in the warehouse, some lifting of supplies and materials, general labor, and occasional driving required. Ability to work in refrigerated warehouse environments as needed. Exposed to low temperature (34F-50F) conditions. Extended periods of standing, walking, or computer work depending on daily tasks. This position is challenged with frequent interruptions, side-bar meetings and competing priorities. Requires the ability to sit and/or stand (may variate according to work being performed) for long periods of time, with frequent interruptions Stand, sit or walk for extended periods of time (may vary according to work within WH and/or in office setting) Requires several hours per day of sitting and/or standing, getting up and down from chairs, and reaching, Handle or manage tools or equipment, as needed or required. bending, or carrying light loads Reach (including above your head), bend, climb, push, pull, twist, squat and kneel Ability to lift up to 30-40 lbs. occasionally. Lift objects of various shapes, sizes and weights Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds.

Work Environment:

Working environment is usually in a Refrigerated food Warehouse, logistics office and office setting, with occasional need to leave the premises; Tolerate hot or cold warehouse environments Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings Travel may be required

Logistics Office/Office:

While performing the duties of this portion of the job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. This is largely a sedentary role sitting at a computer for an extended period; However, this would require the ability to move around within an office environment and bend or stand as necessary and to move about inside the office to access file cabinets, office machinery, etc. Regularly communicates with others both verbally and in writing to convey information. Ability to lift up to 30-40 lbs. occasionally. Air travel required when active participation in meetings outside the office are deemed necessary. At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career. Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

Job Type:

Full-time Pay:

$24.00

• $25.

70 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

SAP :

2 years (Required)

Logistics Support :

2 years (Required) Ability to

Relocate:

San Fernando, CA 91340: Relocate before starting work (Required)

Work Location:

In person