Customer Service Representative (4+ yrs exp in related field) Bearing Engineering - 3.0 San Jose, CA Job Details Full-time $25 - $30 an hour 4 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Teamwork Interpersonal skills Customer service High school diploma or GED Attention to detail Organizational skills

Full Job Description About Us:

Bearing Engineering is a trusted provider of high-performance bearings and power transmission products, serving a wide range of industries including manufacturing, aerospace, and automotive. We pride ourselves on our technical expertise, commitment to customer satisfaction, and a collaborative work culture that values integrity and innovation.

Position Overview:

We are looking for a proactive and customer-focused Customer Service Representative to join our dynamic team. This role will be the frontline for client communication, ensuring that our customers receive outstanding support, timely information, and seamless service. If you enjoy solving problems, thrive in a fast-paced environment, and love helping others, we want to hear from you!

Key Responsibilities:

Respond to customer inquiries via phone, email, and online channels in a professional and timely manner Process sales orders, returns, and exchanges accurately using our ERP system Provide product information and technical support (training provided) Collaborate with internal departments to ensure customer satisfaction and timely order fulfillment Handle customer concerns and resolve issues efficiently, maintaining a positive customer experience Maintain up-to-date knowledge of our product lines, services, and industry trends

Qualifications:

High school diploma or equivalent (Associate or Bachelor's degree a plus) 2+ years of experience in customer service or inside sales (industrial or manufacturing industry preferred) Excellent verbal and written communication skills Strong attention to detail and organizational skills Proficiency in Microsoft Office and experience with ERP or CRM systems Ability to multitask and remain calm under pressure

What We Offer:

Competitive salary and benefits package Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for career development and advancement Supportive team environment

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

San Jose, CA 95131 (Required)

Work Location:

In person