Order Operations /Customer Service Representative

Order Operations /Customer Service Representative MIR Group - 5.0 San Jose, CA Job Details Full-time $24 - $30 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Customer relationship building Customer returns handling Computer literacy Writing skills Basic math Attention to detail Client services Organizational skills Computer skills Customer support Full Job Description MIR Group, a fast-growing manufacturer and nationwide distributor of high-quality wall and floor covering materials is looking for an experienced Order Processing Specialist / Customer Service Representative for our San Jose, CA office. This job is for you if you are an enthusiastic, proactive, responsible, fast learner, always ready to help, great problem-solver, able to multi-task, and thrive in a fast-paced environment. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best Representatives are genuinely excited to help customers and thrives in the fast-paced environment. They're patient, empathetic, and passionately communicative., and quick in finding reasonable solutions that fit customer and company needs. Logical solutions come naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Accurately and timely processing large volumes of Purchase Orders and making sure they get fulfilled by the warehouse in timely manner; Creating packing lists, invoices, transportation documents such as BOLs; Managing incoming emails, messages, calls - solving customers issues; Processing Return Authorizations; Providing freight quotes to clients and team members Developing in-depth knowledge and expertise with regard to all products we offer. Maintaining office files and databases; Performing other related duties as required.

Requirements:

Fast learner, who can use reasonable judgement to problem solve, who doesn't require micro-managing, adaptive, able to cope with fast-paced environment 2+ years of experience in operations, customer service, or other related industry Proven customer support experience or experience as a client service representative Excellent communication and writing skills Excellent customer relationship skills Detail Oriented Good analytical skills in determining customers' needs and offering solutions Strong Computer skills Basic math skills Familiarity with CRM or ERP systems and practices Strong leadership and organizational skills Friendly and outgoing personality Good memory

Job Type:

Full-time Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person