Position Overview We are seeking a Customer Service Representative to support a high-volume call center environment for a well-established waste and recycling services organization. This role is ideal for someone who enjoys helping customers, can manage multiple responsibilities at once, and is comfortable learning a complex service operation over time.

The Customer Service Representative will primarily handle inbound customer calls related to service setup, missed pickups, delivery scheduling, and general account requests. In addition to phone support, this position will also manage emails, service requests, and other administrative tasks that come in throughout the day.

This is a fast-paced role that requires strong communication skills, attention to detail, flexibility with scheduling, and the ability to remain organized while handling live customer needs. Key ResponsibilitiesAnswer a high volume of inbound customer service callsAssist customers with service-related requests, including:

Starting new serviceMissed pickupsScheduling deliveriesGeneral service questions and account supportLearn and navigate internal systems and databases to accurately process requestsManage email inquiries and service requests from multiple service areasComplete assigned daily tasks while also responding to live incoming workEnter accurate information while speaking with customers in real timeProvide professional, courteous, and solutions-oriented customer serviceWork collaboratively with team members, leads, and supervisors for support as neededMaintain strong attendance and punctuality in a structured call center setting