Warehouse Customer Service & Air Import Customer Service Representative OSI Staffing - 3.7 San Leandro, CA Job Details Temp-to-hire | Full-time | Contract $22 - $26 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Referral program Qualifications Computer operation Interpersonal skills Computer literacy Attention to detail Organizational skills Warehouse experience

Chinese Full Job Description Language Requirements:

Chinese and strong English communication skills

Job Type:

Full-time Job Summary We are looking for a motivated and detail-oriented Warehouse Customer Service & Air Import Customer Service Representative to join our team. This position will support daily warehouse customer service operations as well as air import shipments. The ideal candidate is organized, reliable, and able to communicate effectively with customers, warehouse teams, carriers, and other business partners. Fluency in Chinese and strong English communication skills are required. Key Responsibilities Provide professional customer service to clients regarding warehouse and air import shipments. Coordinate with warehouse staff to ensure shipments are received, processed, stored, and released accurately. Monitor shipment status and communicate updates to customers. Assist with air import documentation and shipment coordination. Communicate with customers, carriers, freight forwarders, and internal departments. Respond to customer inquiries by phone, email, and other communication channels. Follow up on shipment issues, discrepancies, delays, and special requests. Enter and maintain shipment and customer information accurately in company systems. Prepare and review basic shipping and warehouse documentation. Assist with scheduling deliveries, pickups, and other warehouse-related activities. Maintain accurate records and ensure customer requests are handled in a timely manner. Perform other duties related to warehouse and air import customer service as needed. Qualifications Fluent in Chinese and strong English communication skills. Previous experience in warehouse, logistics, freight forwarding, air import, or customer service is preferred. Strong communication and interpersonal skills. Good organizational skills and attention to detail. Ability to multitask and prioritize work in a fast-paced environment. Basic computer skills, including email and Microsoft Office. Ability to work independently as well as part of a team. Previous experience with air import or international logistics is a plus. Compensation $22-$25 per hour, depending on experience and qualifications. We offer an opportunity to grow with a dynamic logistics team and gain valuable experience in warehouse operations, customer service, and international air freight.

Pay:

$22.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person