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WC
Waste Connections
Customer Service Represetative
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
San Luis Garbage, a Waste Connections company is looking for a . Application information and additional instructions can be found once you select your position of interest.
- Customer Service
- Representative
- to join the team at our location in
- San Luis Obispo, CA
- . This is a Monday - Friday position working 8AM - 4:30PM.
- Starting pay will be $21-23/hour depending on experience.
- The pay range for this job category is $21-29/hour.
DUTIES AND RESPONSIBILITIES
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. + Interviews customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. + Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. + Demonstrate effective use of software applications, at a minimumMS Wordand Excel proficient. + Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. + Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.WORKING CONDITIONS AND PHYSICAL EFFORT
+ Work environment is an office setting. Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. + CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. + Also, long periods spent sitting,typing, or looking at a computer screen are common.MINIMUM JOB REQUIREMENTS
+ Ability to read, write, comprehend and communicate in English. + 2 years ofCustomer Serviceexperience in a high call volume atmosphere. + Experience withMS Word, Excel, andEmail _preferred_ .Typingand10-keyskills are required. + Excellent organization and communication skills. + Bilingual speaker preferred. (Spanish / English) + Ability to analyze and solve problems. Gather data, compile information, and prepare reports. + Collectionsexperience is a plus.- To be considered for any of our current openings you must complete an application at
- www.wasteconnections.com