Company Overview Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California's premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers. Summary We are looking for a highly motivated, customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers handling inquiries, processing orders, and ensuring an exceptional customer experience throughout the service cycle. Responsibilities Customer Support Respond to customer inquiries via phone, email, and chat Provide accurate information about services, pricing, and availability Resolve customer concerns quickly and professionally Build and maintain positive customer relationships Order Processing Accurately enter and manage customer orders Record rental details: dates, locations, special instructions Calculate and communicate pricing Process payments and issue invoices Administrative Support Maintain customer records and databases Assist with delivery/pickup scheduling Follow up on quotes, service changes, and customer requests Phone Support Handle a high volume of inbound calls with a helpful, can-do attitude

Qualifications Required:

High School Diploma or equivalent 1+ year of customer service experience (phone-based preferred) Strong communication and listening skills Proficiency with Microsoft Office (Word, Excel, Outlook) Ability to multitask and manage time effectively Strong problem-solving and decision-making abilities Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Preferred:

Experience with CRM software Bilingual (English/Spanish) Strong computer and internet research skills

Job Type:

Full-time Pay:

From $21.35 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Microsoft Office:

2 years (Required)

Language:

Spanish (Required) Ability to

Commute:

San Marcos, CA 92069 (Required)

Work Location:

In person