Lead Customer Service Representative

Job Description:

The Lead Customer Service Representative at Drake Terrace provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.

Pay:

$24-$26/hr

Availability:

Monday 6:30am-3pm; Sunday, Tuesday, Wednesday, Thursday 8:30am-5pm What will I do every day? Monitor residents, guests and or visitors coming in and out of the community Take the lead in the day-to-day adiministration of the move-in and welcome process Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk Assist residents with requests as needed Maintain a neat and clean front desk and entrance area Respond to emergencies and supply emergency personnel Audit records and files What will I need to be successful in this role? Bring a smile to work every day Be a great team player High school graduate One to three years of senior living, customer service, or related experience preferred Experience with a high-volume phone call work environment preferred Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed What's in it for me? (Great Question!) Competitive pay A free meal per shift Healthcare Benefits including Vision & Dental (Full-time only) Matching 401k (Full-time only) Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements Kisco Senior Living is an Equal Opportunity Employer