Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
P
Pinpoint
Customer Support Representative (Entry Level)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Pinpoint is expanding our outreach team and looking for motivated individuals to join us as Customer Support Representatives. This is a full-time, entry-level position where you'll build your skills in sales, customer service, and account management while representing industry-leading fiber internet, wireless, and telecommunications solutions. As a Customer Support Representative, you'll help customers understand their options, guide them through the enrollment process, and deliver excellent support from start to finish. If you enjoy connecting with people, learning new things, and working in a goal-driven environment, this opportunity is for you. What You'll Do as a Customer Support Representative Engage directly with customers to present fiber internet, wireless, and telecom services Guide clients through service enrollments, activations, billing questions, and plan upgrades Deliver exceptional customer service and sales assistance in every interaction Maintain detailed records of client accounts, enrollment activity, and performance goals Support team initiatives and collaborate with leadership to improve customer engagement Build and maintain long-term client relationships that strengthen trust and loyalty Stay informed about telecommunications promotions, new products, and service offerings What Makes You a Great Fit Strong communication, customer service, and relationship-building skills Interest in telecommunications, fiber internet, wireless services, and sales Motivated individuals who thrive in a people-first, goal-oriented setting Team players ready to grow into leadership, sales management, or account executive roles Reliable, adaptable, and organized with a desire to learn and excel Previous sales, retail, or customer service experience is helpful but not required The Customer Support Representative role is more than just a starting point, it's your opportunity to build a rewarding career in sales, client relations, and telecommunications. If you're ready to join a team that values growth, teamwork, and performance, apply today and start your journey with Pinpoint.