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Lux Flooring Inc.

Order Entry - Customer Service

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Job Overview We are seeking a highly organized and detail-oriented Order Desk Specialist with proven QuickBooks experience to join our dynamic team. In this role, you will be the central hub for processing customer orders, managing inventory updates, and ensuring seamless communication between sales, warehouse, and shipping departments. Your expertise in QuickBooks will enable you to accurately track transactions, generate reports, and support efficient order fulfillment. This position offers an exciting opportunity to contribute to a fast-paced environment where precision and proactive problem-solving are valued. Duties Working with all aspects of the order desk and integrating with the warehouse Answering phones and entering customers orders Working with Sales Reps on Customer specifics and order details Receiving Customer payments and entering into QB Updating pricing sheets Verifying inventory Logistics & shipping Accessing Google drive files and spreadsheets Maintaining Customer list Customer Service Processing Customer return paperwork and Credit Memos Entering new Customers into QB Special projects and assignment as needed Requirements Proven experience working with QuickBooks Customer Service Experience Logistics experience/ Setting up 3PL shipments deliveries MS Windows & Google Drive Computer proficient Self motivated, reliable and honest
Preferred:
Dispatch/Port Container experience Excellent organizational skills with the ability to multitask in a fast-paced environment Join us if you thrive in a lively environment where your attention to detail makes a real impact! If you're ready to bring your warehouse expertise combined with QuickBooks proficiency into an energetic team dedicated to excellence—apply today!
Job Type:
Full- time
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Customer Service:
3 years (Required)
QuickBooks:
3 years (Required)
Work Location:
In Person Pay:
$21.00 - $22.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
QuickBooks:
3 years (Required) Customer service: 3 years (Required)
Work Location:
In person