A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Job Summary Do you love dogs? Does a wagging tail make your day? Do you love people just as much as you love animals? If so, That's FETCH! may have the perfect opportunity for you! That's FETCH! is a local Pet Bowtique, Grooming Spaw & Beastro where pets are treated like family and exceptional customer service is at the heart of everything we do. We are seeking a dynamic, friendly, cheerful, courteous, enthusiastic, dependable, and hardworking animal lover to join our team as a Front Desk & Customer Experience Associate. This is so much more than a typical receptionist position. Your energetic approach and organizational skills will help create a positive environment for clients, visitors, and team members alike. You are the face of That's FETCH! You'll be welcoming our clients and their beloved pets, creating relationships with our customers, delivering exceptional customer service, helping make our clients visits special, and keeping the front of our busy Grooming Spaw running smoothly. What You'll Do Your day will be filled with people, pets, and plenty of FETCH! multitasking!
Responsibilities include:
Warmly greeting clients and their pets; providing a professional and positive incoming and outgoing impression Answering phones and providing friendly customer service with professionalism and efficiency using proper phone etiquette to manage client calls Scheduling, managing, and confirming Grooming Spaw appointments and incoming correspondence Operating the front register and accurately processing transactions Maintain a tidy and organized reception and bowtique area to ensure a welcoming environment for all visitors Building genuine relationships with our clients and getting to know them and their furbabies Learning about and becoming knowledgeable about the unique products carried in our Pet Bowtique Interacting with customers and helping them select products for their pets Serving as a "Petbarista" at our Beastro Bar when needed Stocking, rotating, organizing, and maintaining retail merchandise Pitching in wherever needed to help keep the day running smoothly Helping create a calm, positive, welcoming environment for both pets and people We're Looking for Someone Who… Truly loves animals and enjoys being around dogs Is a genuine people person who enjoys connecting with customers Has a naturally warm, friendly, upbeat personality Has excellent customer service and communication skills Is professional, courteous, and personable Has a strong work ethic and takes pride in doing things well Is dependable, punctual, responsible, and committed Can multitask, has excellent time management skills, and can prioritize tasks and stay organized in a fast-paced environment Is comfortable answering phones and interacting with customers Is confident handling a register and processing payments Is eager to learn about pet products and our services Is a team player who willingly pitches in when needed Has initiative and notices what needs to be done without always being asked Understands that cleaning, stocking, organizing, and maintaining a beautiful environment are all part of providing excellent customer service
A Very Important Part of This Position:
RELIABILITY
This position is specifically scheduled for Monday, Tuesday, and Wednesday , and to cover on additional days if there is a call out. We are looking for someone who can make a consistent, dependable commitment to these three days every week. Our Grooming Spaw operates by appointment, our clients count on us to be here, and our team relies on one another. Reliability is essential. We need someone who takes their commitments seriously, arrives ready to work, and understands that being dependable is an important part of providing exceptional service to our clients and their pets. If you are looking for a part-time position where you can become a valued and trusted member of a small team, we'd love to meet you! Experience One year of receptionist or front desk experience is preferred. Experience in office front desk, customer service, retail, hospitality, veterinary, or another pet-related environment is a plus. Pet industry experience is wonderful but not required . We can teach you about our products, services, and systems. What we're really looking for is someone with a great attitude, genuine love of animals, strong work ethic, excellent people and communication skills, and a commitment to doing their job well.
Position Details Job Type:
Part-Time Schedule:
Monday, Tuesday & Wednesday:
possibly cover for call outs on additional days if needed 10:00 a.m.-6:00 p.m. 8-hour shifts Day shift Consistent Monday-Wednesday availability required
Work Location:
In person
Benefits:
Employee discount Paid time off Come Be Part of the FETCH! Family! If you're the person who lights up when a dog walks through the door, genuinely enjoys making people feel welcome, can focus and multi-task, loves staying busy, and takes pride in providing an exceptional experience, we want to hear from you! At That's FETCH!, every day is a little different—but there are always friendly people, wagging tails, and plenty of FETCH! magic.
