We are looking for a Customer Service Representative to support logistics operations from Wilmington, California in a long-term contract role. This position is ideal for someone who enjoys helping customers, handling high-volume communication, and keeping order information accurate and up to date. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up, dispatch coordination, and container-related updates.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely assistance and clear information related to orders and service requests.
• Make outbound calls as needed to confirm details, share updates, and resolve open customer issues.
• Enter and maintain order information accurately in company systems to support smooth daily operations.
• Coordinate with dispatch and internal teams to communicate shipment activity, service changes, and delivery-related information.
• Assist customers with questions involving container status, scheduling, and general logistics support.
• Monitor customer requests from initial contact through resolution, ensuring issues are addressed completely and efficiently.
• Document call activity, order updates, and service outcomes to maintain accurate service records.