Answer incoming calls.
Providing technical support over the phone using remote session software.
Assist callers with setting up their systems for the first time.
Assist callers with troubleshooting system components and basic network issues.
Assist callers with setting up mobile applications.
Documenting all calls.
Product testing.
Assist in various other daily operations.

Requirements:

Customer service experience
Proficient in Microsoft Office (Word, Excel)
Familiar with Windows OS, Mac OS, and basic TCP/UDP networking
Have proper phone etiquette
Fluent in English
Bilingual is a plus
Reliability, good attendance and on-time are required

Job Type:

Full-time Raise after probationary period. Per call bonuses after probationary period. This is not a remote position.

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

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