Wildflower Cases:

Customer Service Representative

• Fully Onsite Full-Time Wildflower Cases
• 2.

0 Newbury Park, CA Job Details Full-time From $23 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Live chat Teamwork Microsoft Excel Attention to detail Multi-line phone systems Full Job Description Are you looking to join a successful women and family-owned brand? We're looking for a professional, positive, and adaptable team member to join our office fully onsite in the Ventura County Metro area. As the first point of contact, you will represent our family

• and female-owned brand while supporting our customer service and administrative operations.

You'll Be:

• Professional, polite, and friendly with a positive, team-oriented attitude
• Detail-oriented, punctual, and highly reliable
• Capable of handling multiple priorities without getting frazzled
• Eager to learn new systems, processes, and platforms

Experience & Qualifications:

• Early career stage preferred, with 2-5 years of professional office or customer service experience and willing to lean new platforms and adaptable.
• Experience with handling majority of client inquiries online or supporting a team in a structured environment
• E-commerce or email support experience is a strong bonus
• Comfort with Microsoft Office (Word, Excel) and willingness to learn our Gorgias system
• Willingness to assist with administrative and receptionist duties as needed

Location & Work Style:

Fully Onsite:

Must live within the Ventura County Metro area (This is not remote or hybrid position.)

Work Style:

• Reliable, punctual, willing to follow systems and processes, but also flexible and willing to learn. Able to handle multiple priorities without getting frazzled.
• Self-motivated with a strong work ethic and willingness to follow established processes

What You'll Do:

• Assist in the Customer Service (CSR) department, focusing primarily on customer emails
• Manage chats and customer inquiries through the Gorgias platform
• Handle receptionist duties, multi-line phones, and front-office support
• Support team projects and perform other administrative duties as assigned Why This Role Works for

You:

• Full-time, in-office position (Monday-Friday, 8:00 AM
• 5:00 PM or 8:00 AM
• 4:30 PM)
• Positive, collaborative, fun, and family
• and female-owned environment with monthly team events
• Competitive pay and benefits
• Clear growth opportunities for someone ready to commit, learn, and grow with the brand Ready to Make Your Mark?

If you are enthusiastic, professional, and ready to join our team, we look forward to reviewing your resume! We offer competitive pay, benefit, and monthly employee events for a fun family and female owned environment! We look forward to reviewing your resumes!

Pay:

From $23.00 per hour Expected hours: No less than 30.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person