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State Farm Insurance- Cathy Start Agency

Customer Account Representa

Pay: $22–$30/hr

Posted: 5 weeks ago

Location: Union City, CA (Onsite)

Last Updated: 1 week ago

Hours: Part-Time

Expires: 10/4/2026

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Based on California data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$47,797 / year median in California

-6% projected decline

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Job Description

Customer Account Representa State Farm Insurance- Cathy Start Agency Union City, CA Job Details Part-time $22 - $30 an hour 18 hours ago Qualifications Property & Casualty License Property casualty insurance Full Job Description Overview •

ROLE DESCRIPTION

We are seeking a motivated and customer-focused Account Representative to join our team. As Account Representative for State Farm Agent Cathy P. Start, you will be vital to our daily business operations and customers' success. This role combines sales and service, requiring someone who can build strong relationships, identify customer needs, and provide tailored insurance solutions while delivering an outstanding client experience. This role requires you to be on-site at our office in Union City, CA.

KEY RESPONSIBILITIES

Provide exceptional customer service and sales support to new and existing clients Proactively identify opportunities to cross-sell and up-sell insurance products Assist clients in understanding coverage options and selecting appropriate policies Respond to inquiries regarding eligibility, coverage, policy changes, claims, billing, and account information Process policy updates and maintain accurate client records Prepare and submit insurance applications to underwriting Follow up with clients to ensure satisfaction and retention Adapt to evolving processes, systems, and business needs to support team and customer success Assist agent with Agency growth and goals

QUALIFICATIONS

Strong communication and relationship-building skills Sales-minded with a customer-first approach Positive attitude with the ability to thrive in a changing environment Strong problem-solving skills and attention to detail Ability to work independently and as part of a team

REQUIREMENTS

Active Property & Casualty (P&C) license Must be able to obtain a Life & Health insurance license (Agent will pay for license education)

PREFERRED QUALIFICATIONS

Previous experience in sales, customer service, or insurance

ADDITIONAL INFORMATION

This is a team member position with an independent contractor agent of State Farm. All team members must pass a background check and meet company approval requirements.

Pay:

$22.00 - $30.00 per hour

Work Location:

In person