Customer Service Representative

Location Union City, California, United States of America Category Hospital Support Roles Job Id

R-236394

Job Type Full time

Job Title:

Client Service Representative (CSR) -

Veterinary Hospital Location:

VCA All About Pets Job Type:

Full-Time Schedule:

Monday - Saturday; may include some holidays

About Us:

At VCA All About Pets, we pride ourselves on providing compassionate, high-quality care for our animal patients in a fun, fast-paced environment. We are looking for a dedicated Client Service Representative to join our team and be the friendly, knowledgeable first point of contact for our clients.

Job Summary:

The Client Service Representative (CSR) is responsible for creating a positive client experience by providing excellent customer service, assisting with administrative tasks, and supporting the veterinary team. Previous experience as a Veterinary Assistant or in a veterinary hospital is highly preferred.

Key Responsibilities:

Greet clients and patients warmly, both in person and over the phone Schedule appointments and manage calendars Maintain accurate client and patient records Assist with check-in/check-out procedures Process payments and handle client billing questions Communicate effectively with the veterinary team regarding patient needs Support a fast-paced, team-oriented environment while maintaining attention to detail Occasionally assist with basic animal care tasks under supervision

Qualifications:

Prior experience as a Veterinary Assistant or in a veterinary hospital preferred Excellent communication and customer service skills Ability to multitask in a fast-paced environment Comfortable working Monday through Saturday, with occasional holidays Positive attitude and team-oriented mindset

Why Join Us:

Fun, friendly, and supportive work environment Opportunities to grow and learn within the veterinary field Work with a passionate team dedicated to animal care

To Apply:

Please submit your resume and a brief cover letter highlighting your veterinary experience. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com