A growing professional services company is seeking a Customer Service Representative to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You'll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.

Responsibilities:

Serve as a primary point of contact for assigned customersRespond to phone and email inquiriesResearch customer questions and provide accurate answersTrack requests from beginning to resolutionCoordinate with internal departments to resolve issuesSchedule appointments, services, or follow-up calls as neededMaintain detailed customer recordsUpdate CRM information and account notesProcess service requests and account changesPrepare correspondence and customer documentationMonitor outstanding requests and proactively follow upEscalate complex issues to the appropriate team memberIdentify opportunities to improve the customer experienceAssist with general administrative projects