Customer Service Specialist Gofo Inc - 2.4 Vernon, CA Job Details Full-time $24 - $27 an hour 14 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Outlook Customer returns handling English E-commerce Attention to detail Video conferences (communication methods) Associate's degree Account management Office experience

Full Job Description Working Hours:

9:30am - 6:00pm, Monday-Friday, Full-Time, On-Site Company Overview GOFO is a fast-growing logistics company focused on last-mile delivery and operational excellence across the United States. We are looking for a motivated, detail-oriented, and customer-focused Customer Service Specialist to join our growing Customer Service team. This is an opportunity designed for individuals who are eager to build a career in logistics, customer service, and operations. You will receive hands-on training while working closely with Client Success, Operations, Carrier Management, and Warehouse teams to support daily customer operations and develop valuable industry experience. We are looking for someone who is naturally curious, enjoys solving problems, and is excited to learn in a fast-paced environment. Responsibilities Serve as a primary point of contact for both internal and external customers Respond to customer inquiries via phone and email in a professional and timely manner Track shipment status and communicate delivery updates to customers Coordinate shipment pre-alerts and operational notifications with warehouse and operations teams Support return shipment processes and RMA-related workflows Maintain accurate operational records and customer documentation Document customer interactions and updates within CRM systems Assist with customer onboarding and account support activities Analyze customer account activity and identify opportunities for service improvements Coordinate data reporting and system record management Collaborate cross-functionally with Operations, Carrier Management, and Client Success teams to resolve customer issues Investigate shipment issues, identify root causes, and recommend appropriate solutions Escalate complex situations when necessary while taking ownership of issue resolution Continuously look for process improvements and contribute ideas to improve customer experience Qualifications Associate's or Bachelor's degree preferred 2+ years of professional office experience , preferably in client success, account management, customer service, or a similar client-facing role Highly motivated and self-driven, with the ability to stay productive without constant direction Proactive and takes initiative rather than waiting to be assigned every task Comfortable leading and participating in video meetings with customers Comfortable working in a fast-paced office environment Able to learn new systems and processes quickly Reliable, accountable, and willing to ask questions when clarification is needed Comfortable escalating issues and coordinating with internal teams to reach a resolution Proficiency with Microsoft Office Suite (Excel, Word, Outlook) Experience in logistics, supply chain, e-commerce, or transportation B2B customer service experience Experience using CRM or operational systems What We're Looking For The ideal candidate is someone who: Enjoys solving problems rather than simply completing tasks Pays close attention to details and catches inconsistencies Thinks critically before making decisions Is eager to learn and grow in logistics operations Takes initiative and asks thoughtful questions Works well with cross-functional teams Communicates professionally and confidently with customers Growth Opportunity Successful team members have the opportunity to develop their skills and advance into Customer Success, Operations, Logistics Coordination, Account Management, or other operational leadership roles as the company continues to expand.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Account management: 2 years (Preferred)

Language:

English (Required) Ability to

Commute:

Vernon, CA 90058 (Required)

Work Location:

In person