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H
Herbnjoy
Customer Service Representative/Dispatcher
Entry-Level JobVerifiedNo experience needed
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative/Dispatcher Herbnjoy Walnut Creek, CA Job Details Part-time $17 - $20 an hour 2 days ago Benefits Paid time off Employee discount Qualifications Route driving Route planning Dispatching Package delivery Picking & packing Full Job Description HerbNJoy is the ONLY legal cannabis delivery service in
WALNUT CREEK.
We are looking for Customer service representatives/dispatchers who are excited about building a new operation and creating a positive and sustainable culture for the HNJ brand. Overview - This role is responsible for the customer's experience with our brand and products. This means being on-time, accurate, friendly and safe. The dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety and security in exacting detail due the independent nature of the activity and the increased exposure the process requires. Candidate will have interests in volunteer work for the community and the City. Responsibilities -- Act with integrity in all things.
- Accept, verify and process new delivery customers
- Route delivery drivers using company routing software
- Provide the customer with product solutions that exceed their expectations.
- Execute the detailed and specific procedures described in the Delivery SOP's
- Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.
- Reconcile route sales, inventory and cash with the driver and record
- Observe all company policies, rules and regulations.
- Maintain detailed knowledge of all products including effects, inventory levels and promotions.
- Promote a team first working environment.