Customer Support Associate MA Distro West Covina, CA Job Details Full-time $18 - $20 an hour 10 hours ago Qualifications Managing clients in a customer support role Prospecting CRM system proficiency Account management Client interaction via phone calls Full Job Description MA Distro is a wholesale distributor of smoke shop and convenience products. We carry LooseLeaf, Dr. Iso, ALP Pouches and Blazy Susan, and we're adding lines faster than at any point this year. This role owns a book of accounts and keeps them ordering.

WHAT YOU'LL DO

Own a set of assigned accounts as their day to day point of contact Make sure every order gets placed, fulfilled and delivered, and chase down the ones that stall Call and message 30 to 40 accounts a day, every day Tell accounts what's new, what's back in stock, and what's about to run out Keep every product line in the conversation, not just the one they always buy Log every interaction in our CRM the same day, with the reason for the contact, what happened, and the next step with a date on it Work with the account managers and executives on anything that needs to escalate In slower stretches, make preliminary prospecting calls and gather account details for the account managers and executives to work

WHAT WE'RE LOOKING FOR

One year or more in customer service, inside sales, account support or wholesale. Distribution experience is a plus but we'll train the right person Comfortable on the phone all day. This is a calling role, not an email role Organized enough to run 30 to 40 touches a day without dropping any of them Writes a clear note. If you can't write down what happened, it didn't happen Willing to learn four product lines cold, including flavors, pack counts, pricing tiers and what's in stock this week Experience with a CRM. We run Odoo, and we'll teach it If you don't have the qualifications above but still believe you are a good fit, we encourage you to apply!

Pay:

$18.00 - $20.00 per hour

Work Location:

In person