Position Summary The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company's success. The Service Technician perform various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepares customer proposals and other duties. Job Duties All NTM stakeholder, employees, and customers, are safe Represents NTM when servicing customer machines on the telephone, and when needed traveling to the customer location Evaluates customer service request and prepare proposals at NTM and customer location Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer Proactively sells NTM services, e.g., training, adjustments, repairs, spare parts, maintenance agreements Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relations ships, and to manage customer service issues Other duties as assigned Education A high school diploma or GED preferred, technical school or military experience a plus Experience & Skills At least 5 years' experience in building and/or servicing portable rollforming systems or manufacturing/processing machinery is strongly preferred Ability to troubleshoot and repair machine control systems Proven ability to work directly with customer to solve their problems and to be paid for the work Must be a team player able to effectively work at all levels of an organization Must be highly reliable, trustworthy, honest, and commitment oriented Experience with CRM and case management systems preferred Requires solid written and verbal communication skills Overall PC literacy (Microsoft Office) is required Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks Must successfully complete a criminal background check, physical, drug screen and E-verify Travel Travel for this position is frequent; approx. 20% The Mazzella Way Mazzella is a family owned company that puts people first. With over 1200 employees and 40 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members join

Mazzella:

Team-oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Free Virtual Doctor visits with $0 copay (Teledoc)

Tuition Reimbursement Mazzella Core Values:

Safe-personal commitment to all stakeholder's well-being; purposeful control of risk Lifelong Learner

• routinely acquire new skills and capabilities that bring value Humble
• lack excessive ego or concerns about status; emphasize the Team over self Hungry
• always looking for more, self-motivated, and diligent; do more than to just get by, committed Smart
• common sense about people, good judgement, and intuition around their impact on group dynamic EOE/Drug Free Workplace