A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Do you believe that work matters? Well, we do too. In fact, General Air Service & Supply, recognized as a top workplace in the US since 2023 and in Colorado since 2020, is looking for a Customer Service Agent who wants to jump in head-first and help solve problems and increase our capacity in serving customers. You will directly contribute to ensuring all General Air Service & Supply customers get their needs met promptly and accurately. If you're passionate about people, customer service, technical problems, and live to work hard and have fun, we want to talk to you.
Competitive Benefits:
Medical, dental, vision, 401
K, ESOP Position Description:
We're looking for an outgoing, energetic, and high performing Customer Service Representative with a desire to work in a team, answer a variety of calls, and support customers from all industries. The ideal candidate has a history of answering and responding to incoming telephone inquiries from customers, is comfortable with technology and inputting customer orders, and enjoys the thrill of problem solving.
Your Day-to-Day:
Skillfully prepare and submit customer quotes Research and resolve conflicts and/or issues with customers Systematically research customer product requests through interaction with vendors and purchasing departments Strategically follow up with customers for post transaction and product satisfaction Maintain a high volume of activity including inbound and outbound calls and emails Skillfully navigate multiple computer platforms Excel in developing customer relationships Thrive on change while remaining highly organized, optimistic, and coachable What You Bring to the
Team:
Ability to communicate effectively Strategically and systematically driven Self-starter and able to expound beyond simple guidelines Flexibility is a must Capacity to multi-task and prioritize workloads Strong desire for organization and details Technically savvy and specifically skilled in Microsoft Tactfully and professionally handle difficult customer issues High school diploma or equivalent Knowledge of gas industry products, processes, and welding equipment/supplies preferred Capability of lifting and/or moving up to 50 lbs Ability to sit or stand for long periods of time Frequent repetitive motions related to data entry Team player that enjoys hard work and having fun
Why General Air:
Our employees tell us that people choose General Air Service & Supply, many times until retirement, because of the way they are treated. They comment on feeling valued, empowered, and part of something special. In addition, we offer GREAT benefits: Comfortable and open work environment Competitive salary Employee Stock Ownership Plan Monthly profit sharing plan We pay 80% of employee insurance (medical/dental) premiums We provide Life Insurance coverage for employees, spouse, and dependents Offer vision insurance Free daily drinks Frequent celebrations Fun family-friendly events Risk-taking mentality Tuition and book reimbursement, as well as debt forgiveness And more Join us on our mission to serve and improve. General Air Service & Supply is an affirmative action employer and that race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law, are not taken into account in any employment decision.
