A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Maysteel Industries LLC Frederick, CO Job Details Full-time $23 - $33 an hour 4 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Sales support Customer returns handling Filing Employee relationship building English Microsoft Office Records management Epicor ERP Associate's degree Full Job Description Company Overview Maysteel LLC specializes in complex sheet metal fabrication, emphasizing design for manufacturing. With a rich history dating back to 1936, we combine extensive engineering expertise and a broad supply chain network to deliver custom OEM sheet metal enclosures, kiosks, cabinets, and racks across diverse industries. Our team-first approach fosters a dynamic environment where employees are valued and empowered to grow.
SUMMARY OF POSITION
This position is responsible for being the key interface with customers regarding order fulfillment and delivery and quality issues for the sales group. The position is our primary interface with customer buyers and is fully responsible to provide timely, quality information support with a high degree of customer service orientation and timeliness. This position needs to build a successful relationship with associates at all organization levels to maintain an atmosphere of trust and respect.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Enters and maintains sales orders with accurate prices, due dates, and ship locations in ERP system. Maintains customer files, records, and correspondence including, but not limited to, purchase orders, engineering changes, return material authorizations, etc. Resolve Customer issues efficiently, escalating when necessary while maintaining professionalism. Participates in production/team meetings to communicate changing customer delivery requirements, quality feedback and product changes. Assists customers in coordinating deliveries and product due dates. Enters customer forecasts in ERP system. Relays shipment and order status information to customers and to operations upon changes or customer requests. Coordinates all domestic and international transportation for shipment of order with shipping/receiving to customer routing guidelines. Works with shipping/receiving to resolve customer problems with deliveries. Issues and processes Return Material Authorizations and Corrective/Preventative Action Notices into system in accordance with current ISO process and within defined time frames. Identify and implement process improvements to enhance customer satisfacation and efficiency. Assists Accounting department with resolving price/invoice issues managing past due accounts receivables to with six days of terms.
EDUCATION AND EXPERIENCE
Associate degree (A. A.) or equivalent from two-year college or technical school plus a minimum of three to five years related experience and/or equivalent combination of education and experience. ERP Experience - Epicore a plus Microsoft Computer / Data Entry / Customer Service interactions Join us to become an integral part of a team that values dedication, professionalism, and continuous growth. Your enthusiasm will help us deliver outstanding service while advancing your career in a supportive environment! •Relocation is not available for this position. •No recruiting assistance is needed.
Pay:
$23.00 - $33.00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance
