Customer Service Associate DPA Microphones Longmont, CO Job Details Full-time $19 - $21 an hour 8 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Microsoft Excel Email customer support Microsoft Outlook Phone communication Packing QuickBooks Microsoft Teams Phone call management Email support Full Job Description Customer Service Associate Overview This position is the heart of our relentless pursuit to provide the highest quality product to our customers. Our product is more than just a microphone however, it's also the high attention to customer satisfaction that our customer service team brings to each and every transaction. This position has responsibility over customer interactions - both over email and on the phone, as well as ensuring customer orders are entered into our system in a precise and timely manner. The Customer Service Team Member reports directly to the Customer Service Manager. Responsibilities Receive new product; this includes unpacking/sorting product, putting away product, facing and fronting existing product on shelves, and FIFO rotation Label/relabel, repackage, and add components upon receipt of product as necessary Order picking Answer phones and reply to customer email inquiries, including sending tracking numbers to our buyers Perform stock checks for our remote, nation-wide sales team Assist and act as a backup to ensuring the highest quality of customer service via phone and email Assist and act as a backup with entering and confirming customer POs into our order processing system Determine which orders are ready to be fulfilled, picked, and shipped Review all invoices daily before shipping carrier pick-ups Quickly become an expert in our product mix by learning our unique product numbering system, understanding what parts are interchangeable with other units, and understanding appropriate product substitutions Assist with regular inventory counts Assist with shipping back-up as necessary Assist shipping with carrier claim processing and researching/resolving trouble shipments Assist other members of the customer service/shipping team with other duties as necessary Skills/Requirements Minimum 2 years in customer service Experience with both high-volume email and over-the-phone customer communication Advanced experience with QuickBooks (desktop enterprise) is strongly preferred Strong experience with Microsoft Outlook, plus Excel, Word, and Teams In a nutshell You will be answering calls and assisting customers, answering email inquiries, communicating regularly with the US sales team over Microsoft Teams and email, entering customer purchase orders, and ensuring our shipping department has their inbox full! You will also be receiving, processing, and assisting the team with inventory. Overall, you are responsible for ensuring: Our customers are taken care of and have a positive experience and perception of our company Orders are turned around as quickly as possible Shipping has precise, accurate information for each and every order Our production list is up-to-date with customer needs New inventory is received and processed in a timely manner Inventory is correctly sorted, put away, and rotated to optimize flow for the business

Location:

This position is in-person and is based in

Longmont, CO Travel:

No travel is required

Pay Range:

$19-21/hour

Benefits:

Medical, Dental, Vision, 401k, 3 weeks PTO, 14 Paid Holidays, well stocked snacks and drinks. We cover 95% of your employee-only healthcare premiums.

Job Type:

Full-Time, expected 40 hours per week

Schedule:

Monday to Friday, no weekends, 8 hour shift

Supplemental Pay:

Annual Performance Bonus About DPA Microphones:

DPA Microphones is the leading Danish Professional Audio manufacturer of high-quality condenser microphone solutions for professional applications. DPA's ultimate goal is to always provide its customers with the absolute finest possible microphone solutions for all its markets, which include live sound, installation, recording, theatre and broadcast. When it comes to the design process, DPA takes no shortcuts. Nor does the company compromise on its manufacturing process, which is done at the DPA factory in Denmark. As a result, DPA's products are globally praised for their exceptional clarity and transparency, unparalleled specifications, supreme reliability and, above all, pure, uncolored and undistorted sound.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person